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Freshservice Review: Is It A Worthy Service Management Software?

IT or Information Technology has left no stone unturned in rendering its best experience worldwide. From switching on the lights to unlocking the house via wifi, technology is on every step. Moreover, it's slightly useful to cope with the IT sectors in this era. In the organizations, a separate IT department is set up for offering hassle-free IT services to clients and the in-house departments. 

But, it's really a hectic job to handle all the workers at once. There are robust IT service management software available for offering hassle-free services to the users. One such software is Freshservice review. Let's have a quick overview of how this software works: 


What Is Freshservice?

Freshservice is a cloud-based ITSM software that obliges every kind of organization and provides IT solutions to employees and other customers. Basically, the software offers a wide range of features and they are divided into 4 interesting categories:

  • IT Service Desk
  • IT Asset Management
  • IT Project Management
  • Analytics & Reporting

Freshservice helps the management to modernize IT, and other business activities, without expense and complexity. It offers privileges to IT service administration like ticketing and asset management, configuration management, increased impact analysis, powerful incident management features, etc. 


SPECIFICATIONS: 


Asset Management:

The users can manage their IT contracts without any issue and send automated notifications before the date of expiration. With Freshservice, the users get a unified platform for managing and improving IT governance. Once you increase the asset life through proactive maintenance 


Ticketing & Response:

Freshservice offers a ticket-based solution, where the support requests and queries of clients are handled through the ticketing process. The users can create their tickets via email, phone calls, or form-based solutions instead of Twitter or Facebook. 


Project Management:

freshservice-review-is-it-a-worthy-IT-service-management-software

Planning and implementing the projects are really the toughest tasks in an organization. But, with the help of Freshservice, the users can schedule all their IT projects from scratch to finish the project on time. Moreover, the users also get the privilege of using Workflow Automator to handle projects automatically and create task-based projects for specified circumstances. 


Analytics & Reporting:

Analytics and reporting are such components that are mandatory in every IT and non-IT industry. Through Freshservice, you can choose and adjust your widgets to ensure the most critical indicators, constantly in the spotlight. Overall, with this feature, the IT management can keep track of tickets by month/category, agent performance, average response time, average resolution time, etc. 


So, after discussing the specifications, let's understand the pricing plans in this Freshservice review: 


PRICING:

Freshservice offers 4 kinds of plans to its users, and they get an immense amount of privileges:


STARTER:

The plan costs $19/month and $29/year. The privilege it offers to the users are: 

  • Incident management
  • Knowledge base
  • Self-service portal
  • SLA management
  • Workflow Automator
  • Orchestration
  • Access controls starter
  • Analytics starter
  • Multiple portal languages
  • Custom SSL
  • Marketplace apps
  • Mobile apps
  • 1000 orchestration transactions/month/account


GROWTH: 

The plan costs $49/month and $59/year. The privilege it offers to the users are: 

  • Service catalog
  • Asset management: 100 managed assets
  • Purchase order management
  • Employee onboarding
  • Portal customization
  • MSP mode
  • Multiple SLAs
  • Business rules
  • Approval workflows
  • Business hours
  • 2000 orchestration transactions/month/account

PRO: 

The plan works for ITSM+ITOM+Project Management for large organizations. It costs $89/month and $109/year. The privilege it offers to the users are: 

  • Problem management
  • Change management
  • Release management
  • Project management
  • SaaS management
  • Software License Management
  • Contract management
  • Alert management
  • Analytics Pro
  • Access Controls Pro
  • Team dashboards
  • IP range restrictions
  • 5000 orchestration transactions/month/account


ENTERPRISE:

The plan costs $109/month and $129/year. The privilege it offers to the users are:

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/month/account
  • Freddy Agent Assist
  • Sandbox
  • Audit Logs
  • 20000 orchestration transactions/month/account

Freshservice also offers a 21-days free trial plan to its first-comers to know and understand the mechanism of this IT service management software. The customer support is available 24/5 via phone calls and 24/7 via emails and chats support systems. 


You can also watch: Best IT Service Management Software | Freshservice Review | Cloud-Based ITM Software

Final Words: 

We hope our readers got a clear picture via Freshservice review and how the IT service management software works. Overall, it answered our query, yes, it is a worthy management software for IT. 


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